Refund policy

Refund Policy

30-Day Return Window

You may request a return within 30 days after delivery. To start a return, contact us at info@megasupplyinc.com or use the return option available through your customer account. Returns sent without authorization may be delayed.

Return Eligibility

The item must be returned in the same condition in which it was received, with all included components, identification marks, labels, and packaging when reasonably available. Proof of purchase is required. Items damaged by improper installation, disassembly, modification, misuse, accident, or neglect are not eligible for return except where required by law.

For automotive parts, customers are responsible for confirming compatibility before purchase using the part number, OEM number, VIN, measurements, connectors, options, and other relevant specifications. A fitment mistake by the customer does not make an item defective.

Non-Returnable Items

Items clearly marked as final sale or non-returnable cannot be returned unless they arrive damaged, defective, materially different from the listing, or applicable law requires otherwise. Gift cards and custom or specially ordered items are non-returnable where permitted by law.

Cancellations

Cancellation requests may be submitted within 24 hours after an order is placed. We will make reasonable efforts to cancel the order, but cancellation is not guaranteed once processing or shipment has begun. If an order has already shipped, the return process applies.

Damaged, Defective, or Incorrect Items

Inspect your order after delivery. If an item is damaged in transit, defective, or incorrect, contact us promptly with your order number, a description of the issue, and clear photos of the item, packaging, part numbers, and shipping label. Keep all packaging while the claim is reviewed.

Return Shipping

If the return results from our error or an item arrives damaged, defective, or materially different from the listing, we will provide instructions and cover reasonable return shipping where appropriate. For buyer-remorse returns, fitment mistakes, or other returns not caused by our error, return shipping costs are the customer's responsibility to the extent permitted by law.

Refunds

After the returned item is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Banks and payment providers may require additional time to post the refund. Original shipping charges are not refundable unless the return results from our error or applicable law requires otherwise.

Exchanges

Product availability changes frequently, so direct exchanges are not guaranteed. When an exchange is not available, return the eligible item and place a separate order for the replacement.