Shipping policy

Shipping Policy

Order Processing

Orders are processed after payment verification. Processing occurs on business days, excluding weekends and U.S. holidays. Some automotive parts, oversized items, or orders requiring additional verification may need extra processing time.

Shipping Rates and Delivery Estimates

Available shipping destinations, services, charges, and estimated delivery times are displayed at checkout. Delivery dates are estimates only and are not guaranteed. Carrier delays, severe weather, address issues, and other events outside our control may affect delivery.

Carriers and Tracking

We may use USPS, UPS, FedEx, freight carriers, or another appropriate service based on the item's size, weight, value, and destination. Tracking information will be provided when available. Large or multi-item orders may arrive in separate shipments.

Oversized and Heavy Automotive Parts

Oversized, heavy, or unusually shaped automotive parts may require special handling, multiple packages, or freight service. Additional information or delivery arrangements may be required before shipment. If a shipping adjustment is necessary, we will contact you before proceeding.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address. Contact us as soon as possible if a correction is needed. We cannot guarantee address changes after an order has entered processing or shipped. Additional carrier charges caused by an incorrect or incomplete address may be the customer's responsibility where permitted by law.

International Shipping, Duties, and Taxes

Shipping is available only to destinations for which a rate is offered at checkout. If no shipping option appears for an address, we do not currently ship to that destination. For international orders where shipping is offered, the customer is responsible for applicable customs duties, import taxes, brokerage fees, and local charges unless checkout expressly states that they are included.

Lost, Delayed, or Damaged Shipments

If a package is delayed, lost, or arrives damaged, contact us promptly at info@megasupplyinc.com. Keep all packaging and provide the order number, photos, and any carrier documentation available. We will assist with the carrier claim process when appropriate.

Returns

Shipping-related returns and refunds are subject to our Refund Policy. Original shipping charges and return shipping costs are handled according to that policy and applicable law.